Customer Survey

Techmetals Customer Survey

Techmetals Hats To help us serve you better, please take a few minutes to answer the following questions. Where applicable, please give your
responses on a 5-point scale as described below, with 1 being Poor and 5 being Excellent.

5 = Excellent (Consistently exceeds expectations)
4 = Very Good (Frequently exceeds expectations)
3 = Good (Regularly meets expectations)
2 = Below Average (Needs improvement to meet expectations on a regular basis)
1 = Poor (Consistently fails to meet expectations)
Leave blank if Not applicable (Not enough interaction exists)

We appreciate you taking the time to share your opinions with us, and with every filled out form, we will ship out a free Techmetals ball cap! Be sure to answer the final question in the form below to select either a black or pink hat.

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Why do you purchase from TECHMETALS? (Note: Choose Most Important Factor — Check One Only) *

If "Other", please explain:

Please rank our PRICE from 1 to 5; (5 being the best)

Please rank our DELIVERY from 1 to 5; (5 being the best)

Please rank our CONSISTENCY OF QUALITY from 1 to 5; (5 being the best)

Please rank our CUSTOMER SERVICE from 1 to 5; (5 being the best)

Please rank our TECHNICAL SUPPORT from 1 to 5; (5 being the best)

QUALITY

Easy access to Techmetals personnel regarding quality issues. Please rank us from 1 to 5; (5 being the best)

Quality-related issues are resolved in a timely and satisfactory manner. Please rank us from 1 to 5; (5 being the best)

Quality of our products compares favorably with other Metal Finishing sources. Please rank us from 1 to 5; (5 being the best)

DELIVERY

On-time delivery. Please rank usfrom 1 to 5; (5 being the best)

Rush orders completed in 24 hours. Please rank us from 1 to 5; (5 being the best)

Flexible in complying with your schedule changes. Please rank us from 1 to 5; (5 being the best)

Favorable lead times compared with those of other Metal Finishing sources. Please rank us from 1 to 5; (5 being the best)

SERVICE

Easy to reach our customer service staff. Please rank us from 1 to 5; (5 being the best)

Your service requirements are resolved in a timely and satisfactory manner. Please rank us from 1 to 5; (5 being the best)

Our responsiveness in handling your emergencies. Please rank us from 1 to 5; (5 being the best)

We notify you in advance when we are unable to meet your delivery requirement. Please rank us from 1 to 5; (5 being the best)

Orders are filled correctly. Please rank us from 1 to 5; (5 being the best)

Documents (e.g., certifications, invoices) are accurate. Please rank us from 1 to 5; (5 being the best)

SALES & MARKETING

Our responsiveness in providing you with price proposals (RFQ’s). Please rank us from 1 to 5; (5 being the best)

We’re calling on you as often as you would like. Please rank us from 1 to 5; (5 being the best)

Our pricing is competitive. Please rank us from 1 to 5; (5 being the best)

Our product data sheets, website, and other information resources are fulfilling your needs for product knowledge. Please rank us from 1 to 5; (5 being the best)

TECHNICAL ASSISTANCE

Ability to help you determine your specific needs. Please rank us from 1 to 5; (5 being the best)

Accuracy of plating thickness relative to specifications. Please rank us from 1 to 5; (5 being the best)

Ability to provide technical support to you or your end customer before and after an order is complete. Please rank us from 1 to 5; (5 being the best)

Thank you for taking the time to complete our Customer Satisfaction Survey.

Please enter your contact information below to complete this survey. We certainly appreciate your interest in Techmetals, Inc. and we are committed to improving our services to our valued customers. Your input will help us continue to provide better customer service in the future.

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Company Name

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Techmetals Hat Color *

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